Last updated: January 2026. KENSHOP (“we,” “us,” or “our”) is committed to protecting your privacy. This policy describes the information we collect and how we use it.
1. Information We Collect
We may collect information you provide directly, such as when you create an account, place an order, sign up for our newsletter, or contact us. This may include:
- Name, email address, and phone number
- Shipping and billing address
- Payment information (processed securely by our payment providers)
- Order history and preferences
- Communications with our support team
We also collect certain information automatically when you visit our website, such as IP address, browser type, device information, and usage data (e.g. pages visited, time spent). We may use cookies and similar technologies for this purpose.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order and shipping confirmations and updates
- Respond to your questions and requests
- Send marketing communications (e.g. newsletter) if you have opted in
- Improve our website, products, and services
- Prevent fraud and protect the security of our site and users
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service providers who help us operate our business (e.g. payment processors, shipping carriers, email and hosting services), subject to confidentiality and data protection agreements
- Law enforcement or other parties when required by law or to protect our rights and safety
4. Cookies and Tracking
We use cookies and similar technologies to remember your preferences, understand how you use our site, and improve your experience. You can adjust your browser settings to limit or block cookies; some features of our site may not work fully if you do.
5. Data Security
We use reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Payment data is handled by certified payment processors. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
6. Your Rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, or to object to or restrict certain processing. You can update your account details in your profile or contact us at hello@kenshop.com. You can unsubscribe from marketing emails at any time via the link in each email.
7. Data Retention
We retain your information for as long as needed to fulfill the purposes described in this policy (e.g. processing orders, support, legal compliance) and as required by applicable law.
8. Children
Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact
For privacy-related questions or requests, contact us at hello@kenshop.com or through our Contact page.